YonderEpochs

Old comment by now, but you’re a lovely engineer for that and I, for one, appreciate you lol

I’ve had an antagonistic relationship with a vendor like this, it’s awful. In my case the vendor was supposed to be a fast moving tech startup - the only thing that moved fast there was the revolving door of engineering talent coming and going.

Even worse, my boss had been convinced by their founder that he had all this pull with the company, and since the company was super cool, that made him super cool, and I dunno if you’ve ever tried to criticize something that has made a middle aged nerd feel cool for the first time in his life, but let’s just say it was not a fruitful endeavor.

The number of things I effectively fixed for them via email, the abominations I had to construct to work around the things they refused or failed to fix…bad times.

I hope you’ll update us if you chase this down. I like 404 Media and I want to keep liking them, but only if the reporting is good. Hopefully it’s a typical tech journalism mistranslation where they use Tesseract OCR to scrape PDFs and the author just misunderstood, or something like that.

Edit: after looking, I don’t have any issues. Looks like just a raw list from whatever source, I don’t need 404 Media to try to “curate” that or remove elements that seem irrelevant, they can leave that to us.

Sigh, it really was so much less political just a few months ago. Feels to me like the content changed due to how crazy the political situation got in the US (bleeding over into lots of other places too of course), which is understandable but sucks.

To me, the username cyberpunk necessarily suggests someone who understands abuse by corporations and our gradually worsening treatment by them, which is relevant to me with this topic. With that said, making a big deal over someone’s username is just such classic Internet cringe, and I apologize, that was silly and unnecessary.

Edit: even just explaining myself and apologizing gets downvotes, it appears I have torched any good will available here.

Apparently it’s indeed a weird post. I’ll buy from the shop provided by several of the commenters who answered the question I asked. Really uninterested in describing to a user named “cyberpunk” of all things, why wanting a minimum of care for my purchases is actually not too much to request, I think every possible thing I might say has been said.

For now the 4th time, the information you’re asking me to provide exists in comments I have already typed and that you have replied to. May we have an easier time seeing eye to eye if our paths cross again, again I really wish you well. I’m not going to reply any further, goodbye.

YET AGAIN, answered that. I never opened the drives. It’s right there in the comment you’re replying to.

This is a fruitless back and forth, I’m tapping out. Have a good weekend, I wish you well, sincerely.

NOTE: I said “obviously faulty outer packaging”. That’s twice now you’ve disregarded something I stated clearly. I did not intend to take ownership of these drives, I never opened them. It’s entirely possible all SMART tests and drop indications come up clean, but as I did not want to own these drives, it felt inappropriate to me to find out. Given how sensitive HDDs can be, and given my consumer-grade budget here (I’m spending my own money on a few important pieces of hardware, not griping over an enterprise installation that churns through drives like a runner does shoes), I am indeed sensitive to the way they are packed. The impacts that HDDs experience makes for a significant influence in its MTTF. Admittedly less so when powered off, but not at all zero! That is not controversial, it’s just engineering.

Let me put this a little differently - imagine I went to a brick and mortar, asked for some drives I couldn’t find on the display floor, and they brought out two drives, in sealed OEM packaging, in a dusty beat up box that had been through shit, and with no padding inside or anything. The employees were not being careful when carrying them either, giving little confidence that the damage looks worse than it is. It’s clear they’ve been mistreated to some extent, but no way to see from here how much.

This is an important distinction - I’m not asking if you’d be willing to buy those drives yourself. I’m asking if - when I decided not to buy those (and indeed not to test them!), would you grill me over that decision like this? Would you question me for wanting to find a retailer I can shop at that at least seems to take more care? Again, why is my preference not to receive drives in clearly mishandled and insufficiently padded packaging, so contentious?

(minor edits for clarity)

That’s all I’m looking for and seems like a reasonable thing to expect, I’d prefer to avoid Amazon but am glad to know of that option, thank you! And to be clear, think you could confirm if you mean sold/fulfilled by Amazon or if you’re thinking of a 3rd party seller using Amazon the platform?

Okay good to know, thanks! I have to admit I’m out of the loop on the retail landscape cuz I haven’t been making many consumer purchases for a while, until I started to prioritize my home environment more lately.

Awesome that is perfectly suitable thanks!

I did, I don’t remember the exact phrasing, but I ensured it was basically Newegg fulfillment (I’ve even gotten a literal Amazon box from Newegg in the past when not doing so, I do basically understand how it works).

I also understand you’re trying to be helpful, but I really don’t need the physics lesson, I double majored in physics and electrical engineering and graduated with a 3.9 GPA, I understand that equation and it’s implications a lot better than you assume, and moreover I spent a lot of years in my career with a lot of HDDs, from many sources and for many purposes. I don’t agree with you that being shipped these drives in obviously faulty outer packaging is something I should be willing to accept, at least not without seeking out more conscientious suppliers first. It’s amazing to me that people disagree with this so much about spinning platter drives - I couldn’t give a shit less about any other kind of hardware I can think of, intact OEM packaging would be fine for me.

I’ve been through a tremendous number of hard drives over my career. I shudder to think how many.

Thanks for your input.

Thank you, this is the kind of information I posted for, I will almost certainly buy from these folks unless something more compelling surfaces.

Okay that is truly a useful perspective and I appreciate it. I don’t understand why asking a community dedicated to passionate enthusiasts for retailers they specifically like should be contentious, it seems like precisely the point of these communities. I will keep your perspective in mind, but I don’t intend to just accept whatever even a plurality of retailers think I should be willing to accept. I’m going to hunt down ones I like giving my business to, especially in this day and age, and I think we’d all be better off if we each did the same.

I understand it’s small potatoes, I tried to indicate that. It isn’t to me.

I also did specifically and exactly call out the seller, Newegg, and even say that I wanted to name and shame right in the initial post, so I just don’t know what you want from me there lol. Does Lemmy support the old marquee tag somehow?

Thanks for the info on your experience with drives, I admit I’m slightly uncertain there. But nonetheless I bought new, enterprise grade drives and they were rattling around unprotected in their boxes, I don’t know why I should be expected to accept that.

After all I’m literally asking for more thoughtful careful retailers if they exist. And I gave Newegg two tries to get it right with detailed explanations of the problem, I don’t think I’m being unreasonable. In this day and age and with all the terrible treatment of all of us by corporations I am just asking this community who they might like better, and my bad experience with this one. Why is that contentious?

No I don’t think I will, I think I’ll blame the shoddy packing which is very unlikely to successfully protect the goods, due to the well-known challenges of shipping products and especially delicate products that you’re describing, and which indeed did fail 2x in a row to protect said goods, but you do you!

Thank you! For reference, here’s the copy on their site indicating how their drives are shipped, this is MUCH more what I would expect (though technically this does seem to leave them the option of just using air pockets?) :

Our drives ship in 225lb per sq inch pressure-rated boxes, specifically tested for impact. Inside the box you’ll find suspension brackets, foam inserts, or air filled pockets that secure the drive in place and prevent any possible impact from movement in the shipping process. The drive itself is sealed in an anti-static bag that protects the drive from any electromagnetic interference.

I think if my business saw a $400 return for damaged goods, and I’m sure higher in cases too, I’d ensure I have a robust system to package those orders correctly the second time, no? I’m not complaining about the way it was treated in transit, but the way it was packed. It used only air bubbles, which both times (and on the same side) ruptured or deflated from elevation change, but either way left the drives just freely bouncing around their containing box. And I directly and precisely explained exactly the nature of the failure to them, with photographic evidence (as their process requires). I’m willing to acknowledge that mistakes happen, but c’mon. In addition, shouldn’t Newegg of all places know these are fragile devices, and probably savvy customers?