

Yes, this is right. Saying arbitrarily “better” leaves a lot out.
I must admit that using the business integration for customer support has lead me to really good experiences. Especially not having to call, wait 20 minutes under a ring tone, and talking over a line with very low sound quality.
It’s yet another step in seeing the Internet becoming owned by big corporations. Only big corporations can implement these things.
Art, creativity, people doing internet things as a hobby, that is dying more and more everyday.