Well, the ? doesn’t work on my phone but the & does. I don’t know more than that.

That ? Should be an & https://youtu.be/2tzmF9lEZi0&t=50

I think the only thing they’re pissed about is the airline didn’t allow them to move seats after they put the woman not in her original seat and probably being forced to stay on the plane longer than needed, potentially missing their connection to Venice, while medics came on board to haul her away.